Our New Ticketing System is Now Live!
Our team at Arden Theatre Company has been working hard behind the scenes to bring you a brand-new ticketing system—and we’re pleased to share that it’s officially up and running.
You can now purchase tickets, make donations, and manage your account online with our upgraded system.
If you experience any issues while using the new system, please don’t hesitate to call our Box Office at 215-922-1122 and a member of our team will be happy to assist you.
Box Office Hours:
Monday through Friday 10 am-6 pm
To purchase or donate call: 215-922-1122
FAQ’s
What is the new ticketing system, named Spektrix?
Spektrix is a leading box office and theatre ticketing software. It is used worldwide and is replacing our AudienceView system. We are confident it will provide an improved user experience for our patrons.
When does Spektrix go live on the Arden’s website?
This new ticketing software will become publicly accessible on Friday, August 29.
What about my account and password?
All accounts, subscriptions, orders, and information created with AudienceView will be transferred to Spektrix. Once you log in for the first time, you’ll be asked to set a new password, or you can utilize Spektrix’s password-free login options. The username associated with your account on Spektrix is the same email you used previously.
Will my personal information be secure in this transition?
Yes. Spektrix acts as a data processor, whereas clients (like Arden Theatre Company) are the data controllers—meaning they will never alter, manipulate, or otherwise interact with your data. Spektrix is certified using the most recent standards for information security management.
Will the new ticketing site be easy to navigate?
Absolutely. Spektrix is designed to be incredibly simple and intuitive. We’re confident that our patrons will enjoy the streamlined process of purchasing with us.
What will happen to my gift certificates?
All gift certificates will remain valid and will be transferred to our new software. Should you have any trouble using them, please contact our Box Office at 215-922-1122 or visit us in person at 40 N. 2nd Street, Philadelphia, PA 19106.
How will I be able to access the ticketing site once it’s live?
Same as before, by visiting ardentheatre.org, selecting an upcoming production, and selecting the “Tickets” button.” Or the “My Account” button in the footer.
What changes can I expect to see?
Your new Spektrix account will provide improved features, including:
- The ability to download and print tickets at home.
- Improved Apple Wallet and Google Wallet functionality for digital tickets
- Customizable contact preferences.
- A more intuitive and robust purchasing experience.
What if I have trouble with this new system?
As always, our staff are here to help. You can reach us by phone at 215-922-1122, by email at boxofficer@ardentheatre.org, or by visiting our Box Office in person:
Arden Theatre Company
40 N. 2nd Street
Philadelphia, PA 19106
Box Office Hours: Monday through Friday 10 am-6 pm